Rules and Regulations
- In order to provide a safe, comfortable environment for all of our guests, our security officers will conduct bag/baggage checks at the main entrance.
- Pets are not allowed
- Parents and guardians are responsible for the safety of their children while inside the park.
- Certain items which are deemed dangerous or offensive may be prohibited from being brought into the park. Illegal drugs, firearms, other harmful items, as well as two-way radios are strictly prohibited inside the park.
- With the exception of baby food items, outside food and/or beverages are not allowed inside the park.
- Star City reserves the right not to allow persons with heart ailments, motion sickness, or other medical, physical or mental conditions requiring special attention on certain rides and attractions.
- Any ride or attraction currently under maintenance will be prominently posted in the park’s video screens or seller’s booths.
- During the course of operations, the park reserves the right to discontinue the operation of a ride or attraction if in the interest of safety it feels circ*mstances so warrant.
- Occasionally during unfavorable weather conditions, the operation of certain rides may need to be suspended. The park will not provide refunds due to inclement weather.
- Star City reserves the right to, without prior notice, change its operating hours, temporarily close the park or any part of it, or suspend/close a ride or attraction due to capacity or safety concerns, or inclement weather.
- Guests are responsible for their personal belongings. Star City will not be liable for any loss or damage to guests’ personal property.
- Star City reserves the right to refuse entry to or dismiss from the premises without refunding any person for failure to comply with any of the park rules, or for unsafe, illegal, or offensive behavior.
RIDE REMINDERS
- Please follow all safety warnings and notices.
- For your safety, while on a ride or attraction, remain seated with hands, arms, feet, and legs inside the vehicle. Do not touch or hold mechanical props and other equipment inside the attractions.
- Each guest has different capabilities and limitations, and every ride or attraction has associated risks.Please carefully observe and evaluate each ride and attraction to determine if you or members of your party can safely take it.
SNOW WORLD RESTRICTIONS
- Guest must be at least 48 inches and not more than 72 inches to use the slide.
- Children up to 48 inches must be accompanied by a Responsible Mature Person.
- Please deposit your personal belongings at designated package counters.
- Guests with asthma, fever, colds, flu, heart ailment, hypertension, and those recovering from injury or illness are not allowed.
- Pregnant women are not allowed to enter.
- Please refrain from touching the ice sculptures.
- No running, pushing, or shoving.
- No throwing of ice.
- Slippers and high heels are not allowed.
- Food, drinks, and sharp objects are not allowed.
- No jumping the line, we only allow those who follow the queue
- Children must be at least 3 years old to enter
OTHER RULES
- Children below 34 inches have free admission.
- Tickets are non-refundable.
- Individual ride restrictions should be strictly followed.
SPECIAL RULES TO PREVENT THE SPREAD OF COVID 19
Under Alert Level 1 of IATF GUIDELINES, AMUsem*nT/THEME PARKS are allowed to operate at 100% capacity provided it is consistent with minimum public health standards.
- We encourage guests to buy tickets through our website to avoid queueing at the gate.
- Please observe social distancing. Maintain at least a 1 meter distance from other individuals as much as possible and follow the foot markers when in the queue.
- Please sanitize frequently. Alcohol dispensers are strategically placed near the rides and around the park premises.Rides are regularly sanitized.
Only fully vaccinated adults (18 years and above) may enter so please have your vaccination cards on hand for inspection. Those below 18 years old may enter even if unvaccinated (Subject to change based on updated IATF Guidelines)
By virtue of Executive Order No. 7, the wearing of face masks is voluntary in indoor and outdoor spaces in the park. Senior Citizens, individuals with comorbidities, the immunocompromised, pregnant women, unvaccinated individuals and symptomatic individuals are encouraged to wear masks.
We assure the public that our personnel is fully vaccinated.
Star City's website will advise the public in real time capacity to accept more guests.
